Why did my Trainee fail the course?

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The most common reason for this is inconsistent quiz settings. There are two types of settings you can enable to determine the threshold for passing a course:

1. At the individual quiz level.

2. At the course level.

We suggest that these two setting not be used simultaneously - you should either set passing scores at the individual quiz level or the course level. We will explain the two most common scenarios for course passing requirements and the settings associated with each.

Scenario #1:

If you want to determine whether a Trainee passes your course based on their average score across all quizzes in the course, here is how you set it up.

1. From the Manage tab, click “Add and Arrange Content" button. Next, search desired quiz by clicking on the green pill shaped. Next under the thumbnail, click the pencil icon. This will take you to the Quiz Editor.

 

2. Uncheck the quiz passing score checkbox. Repeat this step for every individual quiz.

 

3. Next, go to the “Settings” tab and turn on the course passing score requirement.

With these settings your Trainees can fail a quiz or more and still pass the course as long as their average score meets the requirement you set on the “Settings” tab.

 

Scenario #2:

If you want to determine whether a Trainee passes your course based on a specific quiz, the “Final Quiz” for example, here is how you set it up.

1. From the “Settings” tab under the “Course Settings, uncheck the course passing score requirement.

2. From the Manage tab, click “Edit” right below the orange “Invite” button.Then click “Add and Arrange” button. Next, search desired quiz by clicking on the green pill shaped. Next under the thumbnail, click the pencil icon. This will take you to the Quiz Editor.

3. Turn on the quiz passing score checkbox. Repeat this step for every individual quiz they are required to pass.

With these settings your Trainees must pass every quiz with the quiz passing score turned on. If you enabled it only for the final quiz, Trainees can fail the other quizzes and still pass the course as long as they meet the scoring requirement for the final quiz.

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