How to reset your Password

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Every Mindflash customer has a dedicated login page where trainees will be able to login or reset their password. By default the URL for this page is in this format: mycompany.mindflash.comIf you are a Premium or Enterprise tier customer, it's possible the format of this URL is different if you have set up a Custom Domain

Whether you're using our default URL or a custom one, here are the steps a trainee must take to reset their password: 

1. Type in the URL for your account or click on the course link in an the invitation email to go to your dedicated login page. 

 

2. Click "Forgot password".

3. Next, enter your Email Address and click Submit.

Once the above steps has been completed, a forgot password email will be sent instantly. If you do not see your forgot password email in your inbox it's possible it may be in your spam folder. 

Note 
Passwords must contain at least 8 characters, one uppercase and lowercase letter, number, and symbol.

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